Um curso de formação intensivo de desenvolvimento profissional sobre
Results-Based Contracting
Designing and Managing Service Contracts to Achieve Business Outcomes
We currently have no scheduled sessions for this course. If you are interested in running this course, please contact our Training Department at [email protected]
Porquê escolher este curso de formação?
This course will examine the latest contracting techniques to deliver service performance, including service level agreements, output based contracts, payment by outcome and contract scorecards. This is important because Procurement professional and/or specialist are increasingly being asked to find new ways of helping their organisations achieve strategic goals through better purchasing. The budgets of commercial and Government organisations are under pressure like never before. Such an approach requires new and sophisticated methods to manage supplier performance, in order to deliver the desired results.
Este curso inclui:
- The movement from risk allocation to collaborative working
- The benefits of using service level agreements for quality assurance
- How to improve contract relations with internal and external contractors
- Knowledge of the means to identify, evaluate & manage risks through result-based methods
- Deploying practical skills to apply the methodology in practice, constructing & controlling contract negotiations & disputes
Quais são os objectivos?
No final deste curso, os participantes serão capazes de:
- Develop strategies to transfer risks from client to the supplier.
- Create a results-based specification to set service performance frameworks that achieves results.
- Provide better outcomes from contracts & harness the benefits of output-structured requirements.
- Evaluate bid responses that offer results-based contracted services.
- Construct a results-based remuneration for contractors.
A quem se destina este curso?
This course will benefit all levels of personnel engaged in purchasing and procurement, commercial and contracts management departments, and technical operatives providing performance under service level or other performance related agreements. This course is suitable for a wide range of professionals but will greatly benefit:
- Engineering Project Managers, Construction Managers, Tenders Managers
- Contracts Administrators, Project Managers/Coordinators, Contracts Officers & Managers
- Maintenance Managers and Systems Managers
- Those who are involved in the planning, evaluation, preparation and management of tenders, awards, and service contract performance services
Como é que isto vai ser apresentado?
Este curso utilizará uma variedade de técnicas comprovadas de aprendizagem de adultos para garantir a máxima compreensão, entendimento e retenção da informação apresentada. Isto inclui níveis elevados de discussão entre os participantes, interação de grupo, exercícios de grupo de delegados e estudos de caso. Os materiais incluem contratos contemporâneos em língua inglesa existentes em muitas jurisdições. Os delegados serão encorajados a levantar as suas próprias questões e problemas enfrentados no seu sector ou organizações para discussão numa base confidencial.
O conteúdo do curso
Primeiro dia
The Context for Results-Based Contracting
- Traditional contracting methods under the spotlight
- SWOT analysis – defining requirements by inputs
- How does a results-based approach differ?
- What is the application for results-based contracting?
- Implications on supplier selection procedures
- Moving beyond lowest cost evaluation
Segundo dia
Developing a Results-Based Customer Requirement
- Inputs, Outputs and Outcomes
- Creating a results-based specification
- What are the task outputs?
- Developing a framework for managing contract risk
- Analysing the performance standards we need
- Quantifying and costing the work required
Terceiro dia
Using the Service Level Agreement Framework to Derive Results-Based Contracting
- What will contract success look like?
- What should be measured?
- Focusing on performance - Carrots or sticks to encourage achievement?
- Sourcing measurement data and reporting on achievement
- Key elements of the SLA
- Structuring the SLA
Quarto dia
Using a Contract Scorecard
- Origins of the scorecard approach and KPI
- What value does a scorecard add?
- Equilibrar as necessidades das partes interessadas
- Planning and constructing a scorecard
- The scorecard quadrants: • Financial • Quality • Relationship • Strategic
- Testing and reporting
Quinto dia
Managing a Results-Based Contract
- The ‘running in’ period
- Keeping the contract refreshed
- Managing contract variations
- Monitoring achievement and intervention options with an under performing contractor
- Building Contract Governance structures
- Learning and applying lessons for the next outsource
O certificado
- Certificado de conclusão AZTech para os participantes que frequentam e concluem o curso
QUER SABERMAIS SOBRE ESTE CURSO?
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