Um curso de formação intensivo de desenvolvimento profissional sobre
Management System Specialist
We currently have no scheduled sessions for this course. If you are interested in running this course, please contact our Training Department at [email protected]
Porquê escolher este curso de formação?
This practical and highly engaging course will prepare all participants to design, develop, manage, control, implement, simplify and monitor work processes and procedures and associated management system documents such as work instructions, forms, labels and tags. The course will especially focus on producing and simplifying procedures.
Este curso inclui:
- Complete definitions and use of all relevant documents
- A complete approach to Management System documentation structures
- The compelling need for simplicity and clarity and how to achieve it
- Hands-on procedure and other documentation writing
- How to analyse procedures in order to simplify them
Quais são os objectivos?
No final deste curso, os participantes serão capazes de:
- Describe the purpose, advantages & structure of a documented Management System
- Demonstrate how management documentation is developed
- Identify who needs to be involved in the process of developing such documentation
- Write clearly and simply each type of document emphasizing on procedures
- Explain how to analyse process flow charts with the aim of simplifying the procedure
A quem se destina este curso?
This course will prove to be valuable and productive for all those who are interested in writing, reviewing, simplifying or managing work processes and procedures. Participants of all levels will gain valuable knowledge and skills.
Este curso é adequado a um vasto leque de profissionais, mas beneficiará muito:
- All staff involved in writing procedures or other work process related documents
- Those managing the procedures
- Profissionais de administração e secretariado
- Those involved in auditing work procedures/documentation
- Management System Documentation and Quality Professionals
Como é que isto vai ser apresentado?
This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a high level of interaction and delegate participation.
O formador explicará as questões utilizando exemplos reais e envolverá depois os delegados em debates, exemplos práticos e workshops. Será utilizada uma série de métodos, incluindo debates, estudos de casos, workshops e vídeos concebidos para promover a compreensão e o desenvolvimento de competências.
O conteúdo do curso
Primeiro dia
Introduction: The Business Need for Procedures
- Introduction to Management Systems
- What all organisations need to do
- The need for comprehensive documentation
- Policies, purpose and content
- Writing policies
- Allowing for Organisational Change
Segundo dia
Designing and Developing Procedures
- Actividades práticas
- Preparing to document the Management System
- All about Procedures
- Designing the Procedures
- Purpose and content of procedure documents
- Writing simple, clear and concise procedures
Terceiro dia
Documentation Standards and Control
- The influence of ISO9001 and other related standards
- Writing Work Instructions, purpose and content
- Applying the Palin English Standard
- The Management and control of Documents
- Forms, Tags & labels purpose and content
- Records: what they are and their importance
Quarto dia
Analysing and Simplifying Procedures
- The use of Flowcharts and how to interpret a flowchart
- The problem with text and how the flowchart solves it
- Flowchart symbols
- Different types of process maps
- Value added maps
- Analysing and simplifying procedures
Quinto dia
Planning System Development & Ensuring its Integrity
- Planning the development of a Management System
- Which procedures do we write first and why
- Approval and management support
- Documentation lifecycle and review points
- Management System review: the power of auditing
- Estudos de caso
O certificado
- Certificado de conclusão AZTech para os participantes que frequentam e concluem o curso.
- Certificado ILM Endorsed para os delegados que frequentam e passam com sucesso a avaliação exigida.
QUER SABERMAIS SOBRE ESTE CURSO?
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