Search your Courses by Keywords

An intensive professional development training course on

Management System Specialist

Professional Recognition and Accreditation

  • This is an ILM (Institute of Leadership and Management) Endorsed Programme*


Why Choose this Course?

This practical and highly engaging course will prepare all participants to design, develop, manage, control, implement, simplify and monitor work processes and procedures and associated management system documents such as work instructions, forms, labels and tags. The course will especially focus on producing and simplifying procedures.

This course will feature:

  • Complete definitions and use of all relevant documents
  • A complete approach to Management System documentation structures
  • The compelling need for simplicity and clarity and how to achieve it
  • Hands-on procedure and other documentation writing
  • How to analyse procedures in order to simplify them


What are the Goals?

By the end of this course, participants will be able to:

  • Describe the purpose, advantages & structure of a documented Management System
  • Demonstrate how management documentation is developed
  • Identify who needs to be involved in the process of developing such documentation
  • Write clearly and simply each type of document emphasizing on procedures
  • Explain how to analyse process flow charts with the aim of simplifying the procedure


Who is this Course for?

This course will prove to be valuable and productive for all those who are interested in writing, reviewing, simplifying or managing work processes and procedures. Participants of all levels will gain valuable knowledge and skills.

This course is suitable to a wide range of professionals but will greatly benefit:

  • All staff involved in writing procedures or other work process related documents
  • Those managing the procedures
  • Administration and Secretarial Professionals
  • Those involved in auditing work procedures/documentation
  • Management System Documentation and Quality Professionals


How will this be Presented?

This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a high level of interaction and delegate participation.

The trainer will explain issues using real examples and will then involve the delegates in discussion, practical examples and workshops. A range of methods including discussions, case studies, workshops and videos designed to promote understanding and skill building will be used.


The Course Content

Day One

Introduction: The Business Need for Procedures

  • Introduction to Management Systems
  • What all organisations need to do
  • The need for comprehensive documentation
  • Policies, purpose and content
  • Writing policies
  • Allowing for Organisational Change


Day Two

Designing and Developing Procedures

  • Practical activities
  • Preparing to document the Management System
  • All about Procedures
  • Designing the Procedures
  • Purpose and content of procedure documents
  • Writing simple, clear and concise procedures


Day Three

Documentation Standards and Control

  • The influence of ISO9001 and other related standards
  • Writing Work Instructions, purpose and content
  • Applying the Palin English Standard
  • The Management and control of Documents
  • Forms, Tags & labels purpose and content
  • Records: what they are and their importance


Day Four

Analysing and Simplifying Procedures

  • The use of Flowcharts and how to interpret a flowchart
  • The problem with text and how the flowchart solves it
  • Flowchart symbols
  • Different types of process maps
  • Value added maps
  • Analysing and simplifying procedures


Day Five

Planning System Development & Ensuring its Integrity

  • Planning the development of a Management System
  • Which procedures do we write first and why
  • Approval and management support
  • Documentation lifecycle and review points
  • Management System review: the power of auditing
  • Case Studies


The Certificates

  • AZTech Certificate of Completion for delegates who attend and complete the course.
  • ILM Endorsed Certificate for delegates who successfully attend and pass the required assessment.


ILM Endorsed Programme

AZTech is an ILM (Institute of Leadership & Management) Recognised Provider and offers a number of Endorsed Management and Leadership programmes. Aside from AZTech’s Certificate of Completion, delegates will be able to pursue ILM Endorsed Certification (which typically involves passing an additional study, either a work based assignment or on-demand assessment) after the conclusion of this ILM endorsed programme.


Request for In-House Solutions
Request for
In-House Solutions
Request for More Details
Request for
More Details
Share this Course With a Colleague
Share this Course
With a Colleague
Request Brochure
Download the
Course Brochure

Send to Colleague

© 2023. Material published by Aztech shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Sending your message. Please wait...

Send Successfully

There was a problem sending your message. Please try again.

Please complete all the fields in the form before sending.


Online Training