An intensive professional development training course on
Writing Policies & Procedures
as an Effective Supervisor
Classroom Training
We currently have no scheduled session for this Management & Leadership Training Course. If you are interested in running this course, please contact our Training Department at info@aztechtraining.com
Download the
Brochure
Brochure
The Structure
This comprehensive AZTech training course in Dubai consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day training courses.
Module 1 - The Effective Supervisor
Module 2 - Writing Effective Policies & Procedures
The Course Content
Module 1: The Effective Supervisor
Day One: Setting the Direction and Focus / The Supervisor’s Role
- The roles, behaviours, skills and attitudes of a great supervisor
- Clarifying the teams purpose, vision, mission, values and tasks
- Providing quality customer service
- How to be a great team leader
- Getting input and involvement from the team
- Common supervisor mistakes and how to avoid them
Day Two: Planning and Organising Time and Tasks
- Taking control of your time and tasks
- Planning, prioritizing and scheduling work
- Handling issues such as interruptions, accessibility & multiple deadlines
- Delegating tasks and responsibilities
- Project Planning Basics & Mind Mapping and Project Planning Software
Day Three: Maintaining Effective Working Relationships
- Group dynamics and team formation
- The essential habits of highly effective teams
- Dealing with problematic behaviours
- Understanding communication styles
- Managing conflicts on the team
- Emotional intelligence and self Management
Day Four: Coaching and Developing the Team
- Analyzing your team members strengths and development needs
- Coaching, training and developing staff
- Motivating the team and individuals
- Giving and receiving feedback effectively
- The art of active listening
- ‘How to influence and bring out the best in others
- How to give a clear and memorable presentation
Day Five: Measuring and Managing Performance
- Goal Setting and benchmarking to achieve competitive targets
- Setting up work systems that aid effective team performance
- Establishing clear guidelines for and measures of performance
- How to constantly improve the quality of products and services
- Running productive meetings
- Problem solving and decision making
Module 2: Writing Effective Policies & Procedures
Day Six: Introduction to Policy & Procedure Writing
- Introduction
- Why they are important
- What makes a good policy
- The structure of policy and procedures
- Writing styles
- Incorporation of other documents
Day Seven: The Governance and Roles involved in Policy
- Practical activities
- The role of policy and procedures
- What needs to be included
- Who needs to be involved
- The review process
- The approval process
Day Eight: How to Implement Policy & Procedures
- Review examples of policy and procedures
- Avoiding ambiguity
- Standards - ISO
- Communications
- How to ensure staff compliance
- Maintenance
Day Nine: Drafting Policy & Procedure
- Drafting guides
- Best practice
- Useful and relevant tips
- Effective writing
- Commercials
- Drafting exercises
Day Ten: Case Studies and Workshops
- Case Studies
- Publication
- Workshop objectives
- Group workshop/exercises
- Group discussion
- Course review/wrap-up
The Certificate
- AZTech Certificate of Completion for delegates who attend and complete the training course
