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An intensive professional development training course

The Complete Course on Distribution,
Warehouse and Retail Management

Why Choose this Training Course?

Distribution management has been an important feature of industrial and economic life for many years, but it is only recently that it has been recognised as a major function in its own right. Retail management includes all the steps required to bring the customers into the store or on-line portal in order to fulfil their buying needs.

Best-practice warehouses deliver superior customer satisfaction and return on investment by functioning as a tightly-integrated part of a company’s value chain. The purpose of this training course in Dubai is to show how to implement all of the essential tools for the effective management of warehouses and stores. This training course includes how to evaluate procedures and how to improve methods by eliminating wasteful activities and excess costs.

This AZTech training course will feature:

  • Understanding the retail environment
  • Understand how to improve customer satisfaction through distribution management
  • Appreciate the influence of the supply chain in retail operations
  • Role of the warehouse in the value chain
  • Locating, structuring, and operating the warehouse
  • Know how to operate a retail warehouse


The Structure

This comprehensive training course consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day training courses.

Module 1 - Distribution and Retail Management

Module 2 - Warehouse Management: Strategy, Implementation & Control


What are the Goals?

By the end of this AZTech training course, participants will be able to:

  • Evaluate procedures, change and improve methods
  • Eliminate wasteful activities / costs
  • Carry out efficient picking for e-procurement
  • Understand distribution methods
  • Improve customer service
  • Develop a performance management program to and drive positive change


Who is this Training Course for?

This AZTech training course is suitable to a wide range of professionals including those who have an intermediate knowledge of the supply chain but will also greatly benefit:

  • Warehousing professionals
  • Logistics and transportation professionals
  • Sourcing, procurement, and supplier management professionals
  • Retail professionals
  • All of those who need an understanding of warehousing and distribution concepts that can deliver lasting value for your business


How will this Training Course be Presented?

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes participants increasing their competencies through a variety of instructional methods including lecture by an experienced practitioner and consultant, exercises and group discussions covering current practices and their relationship to the implementation of new concepts. The trainer will use real-world challenges and solutions, exercises and case studies and an extensive course manual.


The Course Content

Module 1: Distribution and Retail Management

Day One: Retail Management

  • Understanding retail
  • Appreciating the needs and expectations of the customer
  • Meeting those needs and expectations
  • Range and scope of retail formats
  • Understanding how retail outlets operate
  • Managing people in a retail environment


Day Two: Distribution and Inventory Management

  • Channels of distribution
  • Third party versus own account
  • Improving on-line shopping distribution
  • Inventory management
  • Information systems for planning and control


Day Three: The Role of the Warehouse

  • Why we need a warehouse
  • What functions they cover
  • How do they fit into the supply chain
  • The balance between sorting and storing
  • Supply / demand variables
  • ABC Analysis or the 80/20 rule
  • Throughputs and product formats


Day Four: Layout Options, Methods and Equipment

  • Receiving options
  • Storage options
  • Picking/assembly options
  • Dispatching options
  • Organising for flow
  • Loading bays
  • Selecting equipment and racking
  • Implications for warehouse layouts
  • Operational timings and planning


Day Five: Productivity and Service Levels

  • Fixed and variable cost
  • Typical costs involved
  • A model for understanding the roles of productivity, utilisation, and performance
  • Setting productivity and cost targets
  • The importance of having measurements and key indicators of performance
  • Internal and external customers
  • Improving outgoing service levels
  • Effects of substandard service


Module 2: Warehouse Management: Strategy, Implementation & Control

Day Six: Warehouse Infrastructure Strategies

  • Warehouse location strategy
  • Options in warehouse layout and design
  • Classes of warehouses
  • Warehouse automation
  • Information technology (IT) in the warehouse
  • Industry variations


Day Seven: Warehouse Operating Processes and Principles

  • Key functional processes from receiving to picking and shipping
  • Optimizing the flow of goods across processes
  • Advanced processes – break-bulk, cross-docking, mixing, assembly
  • Cycle counting, conducting a physical inventory audit
  • Implementing Lean principles in the warehouse
  • Continuous improvement and managing change


Day Eight: Inventory, Analysis, and Product Classification

  • The function of inventory
  • Inventory accuracy and control
  • Handling WIP (Work-In-Progress) inventory
  • Three-dimensional inventory classification and segmentation (ABC)
  • Using inventory classification to drive efficiency
  • Replenishment methods and strategies


Day Nine: Leveraging Your Resources and Developing New Capabilities

  • Managing and incentivizing your people
  • Employee training and evaluation
  • The IT environment: your enterprise and the warehouse
  • Role of the warehouse in the value chain
  • Outsourcing: risks and opportunities
  • Supplier collaboration models and strategies


Day Ten: Create a World-Class Warehouse with Performance Management and Metrics

  • Contemporary trends in warehousing
  • Warehouse best practices and benchmarking
  • The role of performance management in the warehouse
  • What should you measure?
  • Establish an executive dashboard using key performance indicators (KPIs)
  • Identifying, prioritizing, and implementing improvements


The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the training course


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