An intensive professional development training course on
The Competent Supervisor
We currently have no scheduled sessions for this course. If you are interested in running this course, please contact our Training Department at [email protected]
Brochure
Why Choose this Training Course?
This exciting and interactive course examines the differences between ‘high’ and ‘low’ impact Supervisors/Team Leaders. It explores the skills and attitudes that make the difference between ‘great’ performers and ‘ordinary’ ones and provides participants with the opportunity to measure themselves against a model of excellence and develop the skills they need to enhance their impact. This is essential since Effective Supervisors/team Leaders have a high impact on their teams and all those with whom they work.
This course will feature:
- An ‘experience-based’ model of supervisory excellence
- An opportunity to take stock of current approaches and working practices
- Exchanging ideas and perspectives with supervisors from a range of other organisations
- Honing and developing new skills
- Developing an action-based strategy to enhance impact on the team and the organization
What are the Goals?
By the end of this course, participants will be able to:
- Understand their roles and the nature of high impact supervisory skills
- Develop a strategy to enhance the effectiveness of their teams
- Develop a strategy to support and develop the performance of each team member
- Review their personal working practices and supervisory style
- Explore the nature of organisational change and their role in it
Who is this Course for?
The principles and practices shared in this course is suitable to a wide range of professionals but will greatly benefit:
- Team Leaders
- Line Managers
- New and experienced Supervisors
How will this be Presented?
This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes employing a mix of presentations, informal lecture, discussion, self-assessments, case-studies, role plays and other exercises. It provides a great opportunity for participants not only to learn from the tutor but also to exchange views and learn from each other. Participants are encouraged to develop an action plan to put their learning into effect.
The Course Content
Day One
Course Introduction / The Supervisor’s Role
- Making an impact: what makes a great supervisor
- Roles, behaviours skills and attitudes
- Understanding the organisation
- Managing relationships
- Influencing skills
Day Two
Delegation & Supervisory Style/ Team-working & Leadership
- Delegating tasks and responsibilities
- Supervisory & leadership style
- Concept of empowerment
- Group dynamics and team formation
- Team roles and developing a super team
- Problem solving & decision making
Day Three
Managing People & Performance
- Dimensions of performance
- Practical motivation
- Appraisal – making it work for you and your team
- Coaching and developing staff
- Skills of on-job-training
- Assertiveness and dealing with difficult people situations
Day Four
Managing People & Performance: Personal Effectiveness
- Criticism skills
- Discipline
- Making time for self and others
- Planning & priority setting
- Interruptions & accessibility
Day Five
Improving Communication, Managing Change & Action Planning
- Overcoming the barriers and pitfalls in communication
- Understanding change
- Continuous improvement and the high impact supervisor’s role
- Creativity and implementing change
- Making a case and influencing skills
The Certificate
- AZTech Certificate of Completion for delegates who attend and complete the course.
- ILM Endorsed Certificate for delegates who successfully attend and pass the required assessment.
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