An intensive professional development training course on

The Business of HR

HR’s Contribution to Organisational Success

We currently have no scheduled sessions for this course. If you are interested in running this course, please contact our Training Department at

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Why Choose this Training Course?

This course is designed to show how the HR function can be developed into one that makes a real contribution to organisational success. Many senior managers criticize HR for being out of touch and having a bureaucratic, controlling style. Whilst the criticism may be unfair, the fact is that HR professionals need to show their internal customers that good HR really does make a positive difference.

Attending this course will create a compelling case for the importance of the HR function and will energise and motivate delegates to gain recognition for the true potential contribution of the function.

This course will feature:

  • How the relationship between HR and the line management team should be established and developed
  • How to position HR as the bridge between the employees and the organisation (in the interests of producing competitive advantage)
  • Likely future developments in HR – knowledge management, industrial democracy etc
  • Practical steps that HR can introduce to maximize the competitive advantage to be obtained from the organisation’s human capital
  • Examination of the emerging role of the HR Business Partner


What are the Goals?

By the end of this course, delegates will be able to:

  • Introduce a leadership style across the organisation as a whole that will get the best from employees at every level.
  • Introduce a policy for empowering employees
  • Improve the predictive accuracy of recruitment decisions
  • Apply techniques for performance management that motivate and encourage
  • Understand the employee relations function and the contribution it makes to organisational culture


Who is this Course for?

This course is designed for those who have significant experience of the HR function and consider there is a need to develop the function from its traditional style.

The course is suitable for a wide range of professionals but will greatly benefit:

  • HR specialists who wish to broaden their knowledge of HR as a function
  • HR professionals wishing to develop the role of HR within an organisation
  • Professionals from operations and other functions who wish to understand the potential role of HR
  • Existing managers/ supervisors who need a HR qualification to meet compliance legal requirements.
  • Organisation Development specialists


How will this be Presented?

This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a range of interactive activities - group and individual exercises, case studies and discussions.

There will also be presentations from and facilitated discussions with the course leader who is an HR professional and has many years experience as the head of the HR function.

Each day will conclude with a summary of the learning of the day and the development of an action plan to ensure the learning is transferred to the workplace.


The Course Content

Day One: The Context; Leadership; Recruitment and Retention
  • The big picture – PESTLE and SWOT analysis
  • The implications arising for the HR function
  • Leadership and the implications for HR
  • A competency-based approach to recruitment
  • Retaining staff in a nationalised environment
Day Two: Managing Performance, Behaviour and Culture
  • The key component parts of a performance management process
  • Avoiding the main mistakes; coping with forced ranking
  • Agreeing targets and appraisal ratings
  • The managerial skills needed; the relationship with HR
  • Linking values, behaviour, culture and performance
Day Three: Employee Relations
  • Rights versus responsibilities
  • Handling regular issues with performance and conduct
  • Disciplinary procedures
  • Handling grievances
  • Tackling discrimination and harassment
Day Four: The Role of the HR Business Partner
  • The work of David Ulrich
  • The business partnering model
  • How HR might be restructured
  • Introducing HR Business Partnering without restructuring
  • Challenges of HR business partnering
Day Five: Likely Developments
  • The Role of HR as Change Champion
  • Industrial Democracy
  • Communications, Consultation, Involvement
  • Knowledge Management,
  • Enterprise Social Networks

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the course.
  • The HRCI Approved Provider Seal and the corresponding Recertification Credit Hours Awarded will be reflected in the Certificate of Attendance.


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