An intensive professional development training course on
Strategic Crisis Management, Incorporating Security & Major Emergency Response
Essential Skills for all Emergency Responders
Why Choose Strategic Crisis Management, Incorporating Security & Major Emergency Response Training Course?
This Strategic Crisis Management Course is designed to equip leaders and emergency professionals with the tools, strategies, and mindset required to navigate high-stakes situations confidently and decisively.
Incorporating key elements of security operations and major emergency response, the course prepares Crisis Management Team (CMT) and Emergency Response Team (ERT) leaders to access, interpret, and act on information swiftly and accurately. Participants will learn how to align strategic goals with immediate crisis demands, utilising authentic leadership traits to influence outcomes and protect organisational continuity and reputation.
This Emergency Response & Crisis Management Course emphasises the development of essential leadership competencies and introduces advanced crisis communication, rapid decision-making techniques, and psychological readiness for managing critical incidents. Through real-life case studies and hands-on activities, participants will gain a deeper understanding of how to transform uncertainty into control and lead their teams to success in times of adversity.
This Emergency Response & Crisis Management Course Will Feature:
- Mastery of the four critical phases of effective emergency response
- Application of the five levels of leadership to optimise team performance
- Exploration of fourteen key characteristics of successful crisis leaders
- Insights on avoiding leadership missteps that can escalate crises
- Techniques for rapid analysis, decision-making, and redefining standards under pressure
- Psychological resilience, readiness, and leadership discipline in crisis situations
What are the Goals?
By the end of this Strategic Crisis Management and Emergency Response Training Course, participants will be able to:
- Acquire in-depth understanding of strategic-level crisis management principles
- Build and implement robust emergency response strategies
- Recognise and mitigate five detrimental leadership behaviours in crisis situations
- Apply six proven crisis leadership strategies for optimal results
- Utilise Incident Command System (ICS) frameworks effectively
- Design and conduct multi-agency simulation exercises for crisis preparedness
- Lead with clarity and confidence using advanced crisis communication and coordination techniques
Who is this Training Course for?
This training course is ideal for professionals who are tasked with managing or supporting crisis and emergency response functions across various sectors. It is especially beneficial for:
- Fire and Rescue Service Management
- Security and Risk Management Professionals
- Health, Safety & Environment (HSE) Officers
- Operations, Facility, and Asset Managers
- Insurance, Legal, and Marketing Risk Professionals
- Designated Crisis, Emergency, and Business Continuity Team Members
- Line Managers, Supervisors, and those newly assigned to crisis response roles
Whether you are leading a crisis response team or preparing your organisation to respond to complex emergencies, this course delivers the critical skills needed for high-impact leadership under pressure.
How will this Training Course be Presented?
This highly interactive course utilises a mix of proven adult learning methodologies to ensure deep comprehension and practical application. Participants will engage in:
- Case studies and real-world scenarios
- Group discussions and crisis simulation exercises
- Role-playing activities to enhance decision-making and communication
- Assessments and self-reflection tasks to strengthen leadership confidence
This immersive learning experience ensures that participants walk away with practical strategies and the confidence to lead effectively during emergencies and crises.
The Course Content
- Understanding Strategic Crisis Management
- Consider the complete range of risks to your organisation
- CMT and ERT - Roles & Responsibilities
- Issues management, master this before it becomes a Crisis
- Who Else Should be Involved (Internal + External)?
- Nine deadly Leadership behaviours & Six winning strategies
- Understanding 'denial-curve' and 'group-think' syndromes
- Security Management & Asset Protection
- Case Studies, why some companies fail, and others survive
- Based on the previous module, self-evaluation questionnaire
- Developing, improving & implementing Emergency Response Plans
- Business Continuity Management (BCM) Strategies
- Case Study and Workshop
- Incident Command Systems (ICS)
- On Scene Crisis Management, essential elements for success
- Emergency Communication Centres, avoiding the ten most common mistakes
- Reputation Management - Managing Social Media
- Press Conference & step by step guidance on how to conduct TV interviews
- Case Study
- Exercise: Crisis Communications Strategy
- Alerting and Warning
- Evacuation Strategies
- Major Incident Simulation - Role Playing Workshop
- Psychological & Welfare concerns in Crisis Management
- How to improve staff morale and confidence in the process
- Questionnaire, are your batteries in good condition
- Corporate Case Study – when the board get it wrong
- Case Studies x 2 with the same root cause, are we learning?
- Exercises: a programme of learning and of validating plans and procedures
- How to get advantageous results from an exercise
- Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs
- Critique report writing, executive summaries and key recommendations
- Closing the loop. Implementing recommendations, continuing the process
Certificate and Accreditation
- AZTech Certificate of Completion for delegates who attend and complete the course
In Partnership With



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Frequently Asked Questions
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to info@aztechtraining.com
- Phone: Reach out to us directly at +971 4 427 5400 or +971 4 427 5407, and our team will guide you through the registration process.
The training fees include full access to the training venue, along with comprehensive training materials to enhance your learning experience. Additionally, participants will be provided with writing supplies and stationery. To ensure comfort and convenience, the fee also covers lunch and refreshing coffee breaks throughout the duration of the course.
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at info@aztechtraining.com or call +971 4 427 5400 for more information.