Quality Management Essentials

No business should be without top-flight quality management. Quality Management ensures that your customers always receive the product or service that meets or exceeds their expectations. It decreases time to market and so helps in promoting international trade and enhancing marketing. Implementation of Quality Management in a product or service life cycle will actually deal with the root cause of problems, by decreasing rework, manpower usage, and increasing productivity, process improvement, providing better Customer Satisfaction and thus retaining the customer’s in the existing competitive market. This online course will set any business on the path to achieving the quality demanded by customers.

 By the end of this online training course, participants will be able to:

• Identify a wide range of quality management approaches and tools to participants
• Determine which processes need to be managed to achieve consistent quality
• Analyse ways in which quality processes are managed
• Analyse root causes and solve quality problems
• Assess their own quality management skills and plan to remedy any gaps
• Cope effectively with any quality challenge, choosing appropriate tools and techniques

This online training course is suitable to a wide range of professionals but will greatly benefit:

• Anyone wishing to introduce quality management into their own team.
• Any manager seeking quality registration and certification
• All business professionals with specific responsibilities for Service Quality and Customer Satisfaction
• Personnel new to the role, as well as more experienced officers seeking to examine and enhance their quality skills

This online training course is highly practical and participative. All theory is backed with interactive exercises, which enable participants to gain confidence in using the methods presented and with case study examples and videos. They also get opportunities to observe and give feedback to other participants about their quality and problem solving skills, thus reinforcing their own learning experience, plus plenty of coaching feedback from the trainer.

• AZTech Certificate of Completion for delegates who attend and complete the training course