An intensive professional development training course on
Maximizing Results through
Personal and Professional
Performance Management
Classroom Training
We currently have no scheduled session for this Management & Leadership Training Course. If you are interested in running this course, please contact our Training Department at info@aztechtraining.com
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The Structure
This comprehensive training course consists of two modules which can be booked as a 10-Day Training event, or as individual, 5-Day training courses.
Module 1 - Performance Measurements, Continuous Improvement & Benchmarking
The Course Content
Module 1: Performance Measurements, Continuous Improvement & Benchmarking
Day One: Performance Measurement: The Starting Point for Improvement
- The Need for Measurement
- Data Use and Abuse: Using Data Constructively
- Methods of Selecting Performance Measures
- Developing a Framework for Measurement
- Understanding Variation: The key to understanding performance
- What histograms, run charts and control charts tell us about performance
Day Two: Continuous Improvement
- Understanding Variation: The Range and Standard Deviation
- Taking Appropriate Action against a Process
- An Introduction to Control Charts
- How to Improve a Process
- The Power of Teamwork
- Problem and Mission Statements
Day Three: The Tools of Continuous Improvement
- Understanding and Analyzing a Process
- Identifying causes of problems, and potential solutions
- Demonstrating the link between a cause and its effect
- Understanding the Process
- Investigating Relationships between Variables
Day Four: An Introduction to Benchmarking
- What is benchmarking?
- History of benchmarking
- Different Methods of benchmarking and how they relate to each other
- How to identify potential benchmarking projects
- An overview of the benchmarking process
- Selecting your first project
Day Five: Running a Successful Benchmarking Project
- Scoping and planning benchmarking study
- Identifying and selecting benchmarking Metrics & Partners
- Participant meetings: Planning and running effective meetings to attain the aims of the study
- Benchmarking project management
- Management support activities
- Legal issues
Module 2: Managing Multiple Tasks, Priorities & Deadlines
Day Six: Introduction of Work Task Concepts
- Understanding the role of self-management in managing tasks
- Overview and context of task management
- Identifying reasons for the current focus in business on managing tasks
- Understanding how work is accomplished in organizations
- Identifying the role of strategic management in leadership of tasks
- Understanding the role of organization type in task management
Day Seven: Importance of Planning in Management of Tasks
- Clarifying goals, objectives, assumptions and constraints in work
- Integrating a scope, work structure and management plan in assignments
- Learning to identify and manage stakeholders
- Identifying risk techniques that affect tasks, priorities and deadlines
- Understanding how to develop clarity of purpose and objectives in task assignments
- Identifying the skills necessary to lead and manage work tasks
Day Eight: Setting Priorities & Deadlines in our Time Management
- Using the manner we approach work as an initial time management plan
- Planning for time management, scheduling and meeting deadlines
- Integrating time management into development of priorities
- Making the most from meetings, e-mails, interruptions and transition time
- Developing a personal plan, with a ‘to do’ list and priorities
- Dealing with time wasters, procrastination and bosses
Day Nine: Skills Required to Deal with People in our Work Assignments
- Identifying skills required to obtain the help of others on tasks
- The importance of understanding our ways of working with others
- The importance of interpersonal skill in accomplishment of tasks
- Identifying interpersonal work styles of self and other
- Understanding task flexibility and versatility in people leadership
- Learning how to work better with others to have productive work
Day Ten: Personally Managing Tasks to Implement Change
- Learning techniques to use communication for success in tasks
- Understand the characteristics of proper communication
- Identifying methods to deal with human change patterns
- Developing a personal plan to become more effective with self-management
- Dealing with some people who struggle with change
- Practicing techniques to help colleagues with change
