An intensive professional development training course on

Managing People at Work

Stress Management, Motivation, Counselling, & Employee Assistance Strategies

Classroom Training

We currently have no scheduled session for this Human Resource Management Training Course. If you are interested in running this course, please contact our Training Department at info@aztechtraining.com

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Professional Recognition and Accreditation

This is an HR Certification Institute (HRCI) Pre-Approved Programme*

Why Choose this Course?

This course allows delegates to critically analyse their HR and Line Management approach to managing people problems in the workplace and the remedies needed. Virtually all employees will have problems from time to time and their problems become a Manager’s problem because they impact on an employee’s performance, productivity and health. Problems can include work related stress, lack of motivation, bullying, job insecurity or domestic related stress, family illness and relationship problems. It is critical that HR Professionals and Managers can recognise problems early on and the organisation can offer advice and support to get the employee back to full performance as the cost to the employer can be enormous.

This course will feature:

The causes of people’s behaviour and performance problems
Motivation and its practical application
Workplace stress and best practice workplace interventions
Effective Employee Assistance Programs (EAP)
Effective counselling and coaching

What are the Goals?

By the end of this course, participants will be able to:

Understand why people problems affect their work
Apply motivation, coaching and counselling skills
Identify and develop approaches needed for stress management
Develop effective workplace interventions
Apply best practice in the management of employee problems

Who is this Course for?

This course is a must to any Team Leader/Supervisor/Manager who cares about ensuring a positive working experience and greater quality of working life for their people, and wants to understand more of the psychology relevant to the workplace. It is also suitable to a wide range of professionals but will greatly benefit:

Human Resource or Personnel Staff particularly from entry to middle, and senior levels
Line Managers who have been recently promoted
Staff Welfare Managers, Nurses and Occupational Health Specialists
Risk Management Specialists
Those with an interest in the specific areas of Staff health and well being

How will this be Presented?

This course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a highly interactive presentation style, individual and group activities interspersed throughout the sessions.

A variety of practical sessions and role plays, and group inter-action are programmed into this course. These sessions are most informative, inspiring, and presented in a relaxing atmosphere, that is conducive to learning by a highly experienced trainer.

The Course Content

Day One: People Problems at Work

Introduction to everyday Human Psychology
Understanding the range and causes of people problems
Impact on work and the cost to organisations
Interventions and ways of helping people
Employee Assistance Programs (EAPs)
Steps to establish an EAP

Day Two: Understanding Stress

What is stress? - Recognising the physical & behavioural signs, stress in the mind & body
What contributes to workplace pressures?
The impact of stress on personal performance - the positive and negative effects of stress
The symptoms of short term and long term stress
Stress management techniques
Individual Testing: The major causes of stress at work and at home

Day Three: Counseling and Coaching Skills

What is communication?
Techniques for interviewing/basic counselling
Developing active listening skills
Understanding body language
SOLER Techniques for counseling
Motivational Coaching Techniques

Day Four: Understanding Motivation

The Psychology of Motivation
Motivation at work
Team & Group Motivation
Reward & Motivation
Case study: Absenteeism

Day Five: Critical Incident Stress (CISD) and Trauma Counseling

What constitutes a traumatic event
A Model for Workplace Trauma Management
Traumatic stress and Post traumatic Stress Disorder
Media Management, Preventive Training and Information
Debriefing & Grief Counseling
Policy, Plans and Procedures

The Certificates

AZTech Certificate of Completion for delegates who attend and complete the course.
The HRCI Approved Provider Seal and the corresponding Re-certification Credit Hours Awarded will be reflected in the Certificate of Attendance.

Accreditation

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for re-certification credit.