An intensive professional development training course on
Managing & Measuring Training
to Assess & Improve Employee Engagement
Classroom Training
We currently have no scheduled session for this Human Resource Management Training Course. If you are interested in running this course, please contact our Training Department at info@aztechtraining.com
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Brochure
Brochure
The Structure
This comprehensive training course in London consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day courses.
Module 1 - Improving Productivity & Employee Engagement through Effective Frontline Leadership
Module 2 - Managing & Measuring Training
The Course Content
Module 1: Improving Productivity & Employee Engagement through Effective Frontline Leadership
Day One: Employee Engagement and Business Success
- What is employment engagement? A model for practice
- The business case for engagement. How employee engagement impacts business success
- Do you know how engaged your people are right now? Analysis and Measurement
- The impact of front line leadership on Engagement, Productivity and Commitment - Current research and implications
- What do engaging leaders actually do? Dimension of front line managerial Leadership
- What style of leadership does my role demand? How does this contribute or inhibit engagement?
Day Two: “Front Line Leadership” to capture “Hearts and Minds”
- How good are your front line skills that build engagement? - review and application
- Personality and management/leadership style - psychometric assessment and review
- Authentic leadership to inspire your people to exceed performance expectations
- The shadow of the leader - impact and influence
- Emotional Intelligence and its role in Engagement - steps to better performance
- Creating the inspirational vision - the key elements of alignment
Day Three: Aligning Performance to Create Trust & Engagement
- The power of collective wisdom
- Team purpose - Performance Management, KPI’s and MBO’s
- The importance of behaviours - building a team charter
- Building meaning for employees - The case for continuous improvement
- How productive am I? How productive is my team? Performance audits, reviews and implications
- Evaluating potential and performance - The Grid for Talent Management review implications actions
Day Four: Harnessing Potential to Create Engagement: Motivation, Commitment and Competence
- Task and Job Allocation - right player right position
- Improving Team Dynamics - Identifying Both Positive and Negative Group Behaviour Roles
- Successful Delegation - the achieving results through the efforts of others
- Motivating your People - core skills and practical steps
- Enhancing productivity and alignment by balancing positive and negative interactions
- Dealing with Poor Performance - Coaching for team and individual performance issues
Day Five: Creating a Culture of Engagement through Generous “Front Line” Leadership
- Core essential for generous front line leadership
- The front tine leadership challenge - Creating a culture of connection
- Action planning against the Employee engagement model
- When engagement goes too far - pitfalls of an overdone strength
- Balancing pressure with performance
- Review of week and closure
Module 2: Managing & Measuring Training
Day Six: The Strategic Role of Training in Organisational Development
- Strategic organisational development training and planning
- Business strategy: the need for long-term planning for future skills and competences
- Aligning training and development to meet business objectives
- Evaluation models of training and development interventions
- Defining the levels of evaluation for ROI
Day Seven: Defining Training and Outcome Metrics
- Training Needs Analysis (TNA): methods and principles
- Internal v external provision: benefits and problems
- Optimising training and development interventions
- Defining the measurement metrics: objective and outcome criteria
- Contractual considerations: external providers, terms and conditions
- Training standards: ISO ISO29990:2010; ISO 9000; IiP
Day Eight: Financial Planning and Business Investment
- Financial planning, measurement and forecasting
- Training budget planning and formulation: factors and structure
- Understanding Cost / Benefit Analysis impact
- Resource and extrinsic factoring: locations, currency differences, labour costs
- Controlling the projected expenditure process: analysis and reporting systems
Day Nine: Measuring and Controlling the ROI
- Measuring ROI: methods and models
- What to measure: defining the measurement parameters
- Measuring intangible impacts: behavioural, cultural
- Utilising key stakeholders and line management in ROI measurement and control
- Reporting and controlling the ROI: business intelligence
Day Ten: Creating the Business Case for ROI and Investment
- Defining communication methods and channels
- Preparing the data and metrics
- Structuring the Business Case for ROI and training investment
- Presenting the Business Case to key stakeholders
- Summary
The Certificate
- AZTech Certificate of Completion for delegates who attend and complete the training course
