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An online intensive professional development training course on

Mastering Intelligent
Business Thinking

Cognitive Skills to Improve Personal and Project Team Performance

Why Choose this Online Training Course?

It is highly important to be a skilled ‘thinker’ in today’s commercial environment. However, thinking is seldom taught as a business skill. There is a common understanding that we simply acquire these skills from our experiences. This is not necessarily the case. We need to be taught these skills to avoid being constrained by ‘status quo’ thinking patterns. This highly interactive AZTech online training course will encourage participants to understand and acquire the relevant critical thinking skills for today’s modern business world. During the training course there will be a focus on identifying sources of information, gathering and evaluating data by thinking critically to inform the decision-making process effectively.

Participants will benefit from many practical exercises during the sessions which will lead them to understand how to think creatively when looking for alternative solution to move forward for decision making. Time will be taken to learn how thinking patterns become reinforced, often leading to biased judgements around solving issues rather than taking a considered approach to analysis of the situation. Issues around the management of risk when implementing decisions will be discussed, particularly from a people perspective. Many problem-solving and decision-making tools will be discussed and practiced throughout the course.

What are the Goals?

By the end of the online training course, participants will be able to:

  • Demonstrate mastery of a range of thinking skills and techniques
  • Apply visualisation techniques to expand horizons in defining causes of problems
  • Avoid jumping to conclusions which are not soundly underpinned by a thinking process
  • Use root cause analysis and other diagnostic tools appropriately
  • Use tools to critically evaluate alternatives in a problem-solving process
  • Engage teams effectively in the thinking process to achieve results faster
  • Effectively use questioning and listening skills to acquire information
  • Identify potential risks which may result from the decision-making process

Who is this Online Training Course For?

  • This training course will be best suited to those who have responsibility for leading teams and departments where the stimulus of creativity and enhanced thinking skills will have a positive effect on results
  • It is targeted towards those who have a keen desire to advance their skill levels in the area of critical thinking and problem-solving
  • The course has been designed for staff at higher levels of executive responsibility and is applicable to staff from a wide range of business disciplines including engineering, design, project management, production, finance, sales & marketing, business development, purchasing, procurement, commercial and general management
  • Those who will benefit most will have a current or planned responsibility or involvement in business decision-making processes in a highly pressured work environment

How will this Online Training Course be Presented?

This course will utilise a variety of proven online adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. This includes stimulating presentations supporting each of the topics together with interactive trainer lead sessions of discussion. This course will be taught online using a suitable platform.

The Course Content

Day One: Developing Thinking, Creativity and Innovation to Provide Better Solutions

  • Determining thinking as a learned subject
  • Creativity and innovation in producing business solutions
  • Utilising visualisation and fact finding and determining true causes of problems
  • Introducing the concepts of critical thinking
  • Using the critical thinking process to gather information
  • Developing investigative questioning skills for gathering information

Day Two: Identifying Sources of Information and Making Positive Evaluations

  • Diagnosing, evaluating and interpreting information
  • Determining the impact of data on the situation or problem
  • Working to remove bias so as not to jump to conclusions when dealing with data
  • Root cause analysis as a starting point
  • Determining appropriate questioning during investigations using the 3-level technique
  • Active listening skills to ensure the credibility and relevance of information acquired

Day Three: Interpreting Information and Planning Credible Solutions

  • Scenario planning to provide solutions
  • Critically evaluate alternatives using different tools
  • Bottom up, top down logic: inductive and deductive reasoning
  • Convergent and divergent thinking systems
  • Schematic diagrams, logic trees and their application
  • Avoid irrelevant details when critically evaluating situations

Day Four: Working with Project Teams – Bringing Together Collective Thinking

  • Mind mapping tools to boost team creativity
  • Team communication sharing the thinking in real-time
  • Interpreting information to reach alternatives for collective decision making
  • Decision making tools to rationalise effective outcomes
  • Freeing up team thinking when they become stuck
  • Developing thought processes to avoid procrastination

Day Five: Avoiding and Mitigating Risk when Implementing Decisions

  • Planning to implement decisions effectively
  • Thinking in teams to reduce the risk of failure
  • Identify potential risks and future problems with decisions relating to employees
  • Consultations and mitigation of risk when dealing with people
  • Quantitative risk analysis and modelling
  • Practical review and learning plan

The Course Schedule

10:30 - 11:00


Welcome, Setup, Registration (Day 1 Only)

11:00 – 12:30


First Session

12:30 – 12:45


Break (15 minutes)

12:45 – 14:15


Second Session

14:15 – 14:30


Break (15 minutes)

14:30 – 16:00


Third Session

The Certificate

  • An AZTech e-Certificate for delegates who attend and complete the online training course


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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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