An intensive professional development training course on
Excellence in Organizational Dynamics
Optimizing Performance thru Matrix Teams
and Cross-Functional Management
The Structure
This comprehensive training course consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day training courses.
Module 1 - Managing a Matrix Team
Module 2 - Cross-Functional Management
The Course Content
Module One: Managing a Matrix Team
Day One: Getting a Grasp on Matrix Teams
- Introduction: What is Matrix management?
- The 5W1H (What, Who, When, Where, Why & How) of matrix-managed teams
- The dimensions of matrix team working: Functional, Cross-functional, Global, Extended
- The implications of teams having two 'Chains of Command'
- The advantages and challenges of matrix teams
- The outputs of matrix management: Leadership and Management perspectives
Day Two: Leader’s Roles in Matrix Teams
- Matrix vs Traditional teams: Differences in leadership, decision making and collaboration
- Expectations on the matrix team leaders
- Becoming accountable to the needs of the team
- How to maintain focus and demonstrate concern
- Appropriate level of involvement and control
- Providing direction working inside the group vs positional authority
- Cross-functional accountability for matrix team leaders
Day Three: Key Behaviours and Skills Required
- The skills, qualities and attributes needed in matrix management
- Understanding impacts of leaders’ style and influence on the team
- Communicating and controlling at appropriate levels for matrix team leaders
- Developing a passion to release potentials in team members
- Delivering performance effectively in a complex environment
- Managing Projects: Lifecycle, tools, triple constraints and critical success factors
Day Four: Establishing a Matrix-based Team – Tools and Techniques
- The makeup of high performing matrix teams
- Group process facilitation – enabling the team to achieve
- Team problem solving – encouraging collaboration and collective management control
- Team decision making – empowering the team to reach their own decisions based on team’s charter
- Team communication – representing the voice of the team within the wider organization
- Increasing engagement and staying connected
Day Five: Advanced Matrix Leadership Requirements
- International considerations such as cultural drivers, language and time differences
- Developing mutual understanding and cultural sensitivity
- Improving communication: When and How
- Tools and techniques for influencing and virtual communication
- Preventing and managing conflict
- Application Planning - Developing a practical application plan focused on your own specific matrix team
Module Two: Cross-Functional Management
Day Six: Cross-Functional Management
- Why Cross-functional Management?
- What Is Cross-functional Management?
- Two Components of a Policy
- Two Interwoven Goal Categories
- Cross-functional Superordinate Goals
- Strategic Cross-Functional Management
Day Seven: The Cross-Functional Manager’s Profile
- Essential people skills for effective Cross-Functional Management Principles
- Intrapersonal and interpersonal skills for the Cross-Functional Manager
- Personality profiling
- Your preferred behavioural style
- Explore your behavioural tendencies
- Understanding the model for Cross-Functional Management Success
Day Eight: Cross-Functional Management through Developing Relationships with Others
- Understanding the personality profiles and developing relationship with cross functions
- The introverted neutral and analytical perfectionist
- The extraverted relational & decisive exhorter
- People-oriented helper
- Task-oriented implementer
- Optimizing the Cross-Functional Manager’s natural strengths
Day Nine: Effective Teamwork
- Defining Teams
- Establishing Team Norms
- Working as a Team
- Your Team Player Type
- Building Team Trust
- The Stages of Team Development
Day Ten: Action Plans for Effective Cross-Functional Management
- Implementing Cross-Functional Team Guidelines
- Task-Oriented Tools and Group Process Techniques
- Dynamics of Cross-Functional Teams
- Individual and Organizational Implications
- Evaluating Team Performance
- Why Cross-Functional Teams May Fail
- Your Personal Action Plan
The Certificate
- AZTech Certificate of Completion for delegates who attend and complete the training course
