Customer Experience Perfection for Modern Managers

Customers are more informed, connected, and empowered than ever before. In a world where customers are in control, managers must understand the importance of focusing on the customer experience (CX) and want to enhance customer value through managing the customer experience. This is a practical Customer Experience Perfection for Modern Managers training course for modern managers who want to know why, what and how to implement amazing customer experience whilst looking for practical and valuable solutions. During this Public Relations training course, managers will find pragmatic ways to improve their customers’ experience and utilize customer intelligence to competitive advantage. They will also benefit from practical ideas and real-life examples.

This Customer Experience Perfection for Modern Managers training course will feature:

• Essentials of customer experience
• The concept of customer experience strategies
• Creating and measuring customer journeys
• Employing top customer service personnel
• Creating a customer-focused organization

By the end of this training course, participants will be able to:

• Understand the customer experience framework
• Develop strategic approach for implementing CX
• Gain the knowledge of customer journeys
• Learn how to employ and motivate a CX team
• Learn how to create a customer focused culture

This Customer Experience Perfection for Modern Managers training course is suitable to a wide range of professionals but will greatly benefit:

• Customer Experience Managers / Directors / Officers
• Head of Customer Service Department
• Customer Relationship Managers
• Customer Service Department Managers / Supervisors
• Customer Satisfaction Managers / Directors / Supervisors
• Account Managers / Team Leaders / Team Managers 
• Other managers required to understand customer experience

This Customer Experience Perfection for Modern Managers training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This dynamic 5-day training course, Customer Experience Perfection for Modern Managers seminar is highly interactive and encourages delegate participation through a combination of role-play exercises, group discussion, videos and up-to-date case studies. This Customer Experience Perfection for Modern Managers training course will include benchmarking best practices to model world-class customer experience. Delegates will walk away from this seminar with the skills to develop the customer experience for their organisation.