Conflict Management and Negotiating Skills

Conflict is both natural and inevitable whenever people interact together in the commercial world. For good ideas and true innovation, you need human interaction, conflict, argument and debate. It has been said that "Conflict is inevitable, but combat is optional" - how we manage conflict is therefore what distinguishes highly effective managers, professionals and leaders from everyone else. This AZTech five-day training course will examine organisational and commercial conflict and explore in detail the effective negotiation and mediation techniques that can be used to manage it constructively. As Winston Churchill said, "Courage is what it takes to stand up and speak. Courage is also what it takes to sit down and listen." 

This Conflict Management and Negotiating Skills training course will feature:

• A strategic analysis of the conflict process
• Self analysis of attitudes towards conflict and its management
• Key negotiations strategies and how to use them in practice
• Mediation techniques and how they can be effectively utilised
• The impact of cultural difference on conflict & negotiation

By the end of This Conflict Management and Negotiating Skills training course, participants will:

• Understand how conflict can be positive and how to handle different interests constructively
• Be able to manage opposing demands and positions to negotiate solutions that last
• Learn to comprehensively analyse the negotiation process and use highly successful negotiation strategies
• Know how to use a range of practical mediation strategies to effectively resolve disputes
• Enhance their ability to handle conflict and negotiate effective solutions

This Conflict Management and Negotiating Skills training course is suitable to a wide range of professionals but will greatly benefit:

• Professionals
• Managers
• Team Leaders
• Administrators
• Anyone who wishes to enhance their skill set to make their conflict management and negotiation performance a more effective part of their competencies

This Conflict Management and Negotiating Skills training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes using a mix of presentations, case studies, highly interactive role-play exercises, self-assessments and group discussions. The teaching methods used provide an opportunity for delegates to learn, develop and then practice the skills taught using a variety of hands-on exercises that stress participation and that reinforce and build on the comprehensive course materials provided.