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An intensive professional development training course on

Performance Evaluation

using DEA Approach

Why Choose this Training Course?

Because the airport is the center of air transport industry, this interactive, applications-driven 5-day training course will highlight the Airport Performance Evaluation using DEA (Data Envelopment Analysis) Approach. It explores the different types of KPIs (e.g.: Safety, Security, and Service Quality, financial, commercial, and operational environmental… etc.), and introduce the benchmarking techniques with highlighting probably the most efficient benchmarking tool (DEA).

This AZTech training course in Dubai focuses on how to create a clearer understanding of how to Evaluate Airport Performance using DEA Approach.

This AZTech training course will feature:

  • How to Determine and measure the KPI in different Domains within the Airport
  • How to Evaluate & optimize various operating and non-operating Costs at airports & the Aeronautical and Non- Aeronautical revenues at airports
  • Focusing on the complex relationships between airport systems that serve their airports in optimal ways
  • Discussions on the various types of airport planning studies & the factors that are considered in terminal area planning
  • Applying the capacity measurements to airport facilities and the various strategies to reduce delay at airports
  • The importance of the A-CDM & the future of commercial air carriers

What are the Goals?

By the end of this AZTech training course, participants will be able to:

  • Define the different types of Airport Key Performance Indicators (A-KPI)
  • Understand the DEA Benchmarking approach for Optimization
  • Exploring the KPI Related to Airports components e.g.: Safety, Security, Operations, Commercials and Environment
  • Gain insight about the weakness and strengths in your Airport for the purpose of optimization
  • Understand the methodology of converting “Qualitative” Inputs into “Quantitative” for the purpose of Airport Scientific Management

Who is this Training Course for?

This AZTech training course is suitable to a wide range of professionals but will greatly benefit:

  • Airport operational Managers and specialists
  • Airport financial & commercial Managers and specialists
  • Airport Safety Managers & specialists
  • The personal planning to get strategic overview on the Airport industry
  • Civil Aviation Authorities Middle and Top managements staff

How will this Training Course be Presented?

This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The daily workshops will be highly interactive and participative. This involves regular discussion of applications as well as hands-on exposure to Airport planning and Performance evaluation using DEA Approach.

Delegates are strongly encouraged to bring their own work domain. This adds greater relevance to the content.

The Course Content

Day One: Introduction to Benchmarking and KPI

  • Different Performance Indicators (PIs) for Different Airports
  • Internal versus External Benchmarking
  • Benchmarking Cautions
  • Relationship to ICAO Performance Management Policies
  • Core Key Performance Areas and Indicators
  • Introduction to DEA as a Pioneer Benchmarking Approach
  • Basic CCR Model


Day Two: Safety, Security and Service Quality

  • Runway Incursions  & Accidents
  • Bird Strikes
  • Public Injuries & Occupational Injuries
  • Airside Capacity/Delay Approach
  • Level of Customer Satisfaction (LOS)
  • The Output-Oriented Model
  • Triple “S” Case Study Benchmarking Implementation using DEA Approach


Day Three: Productivity/Cost Effectiveness

  • Passengers and Aircraft Movements per Employee
  • Aircraft Movements per Gate
  • Total Cost per Passenger and Total Cost per Movement
  • Operating Cost per WLU and Total Cost per WLU
  • Operating Cost per Passenger and Operating Cost per Movement
  • A Hybrid Measure of Efficiency
  • Productivity Case Study Benchmarking Implementation using DEA Package


Day Four: Financial/Commercial

  • Aeronautical Revenue per Passenger and per Movement
  • Non-Aeronautical Operating Revenue as Percent of Total Operating Revenue
  • Non-Aeronautical Operating Revenue per Passenger
  • Debt Service as Percentage of Operating Revenue
  • Long-Term Debt per Passenger
  • Debt to EBITD A Ratio and  EBITD A per Passenger
  • Returns to Scale


Day Five: Environmental

  • Carbon Footprint & Waste Recycling
  • Renewable Energy Purchased by the Airport
  • Utilities/Energy Usage per Square Meter of Terminal
  • Water Consumption per Passenger
  • Full-scale Case Study Benchmarking Implementation using DEA Package
  • A Site Evaluation Study for Relocating Japanese Government Agencies out of Tokyo

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the course

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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