Accomplished Office Administrator:
Effective Office Management

To manage an office effectively you need to first manage yourself, and then manage your time, tasks, and others in order to achieve maximum success. This course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

You will learn to prioritise, plan, and solve problems not just to get your work done on time, but to have continuous improvement in productivity. You will learn to communicate more confidently in public, meetings, and with all levels of staff, including managing difficult behaviours. Finally you will gain self management skills which will help you to cope with stress, keep a ‘can do’ positive attitude, and enjoy your job each day no matter what the challenges are.

This course will feature:

• Best practices for managing your daily responsibilities to achieve maximum output and success.
• Best practices for streamlining your workflow and office environment.
• Best practices for communicating effectively and assertively at all levels.
• Best practices for releasing your personal potential, increasing self-discipline & self-awareness.
• Best practices for creative thinking, problem solving, planning, and decision making.

What are the Goals?

By the end of this course, participants will be able to:

• Prioritise and cope with multiple tasks without missing deadlines
• Think like a Manager – planning, making decisions and solving problems
• Manage their thoughts and feelings to improve self-confidence and self-empowerment
• Communicate effectively and assertively at all levels and in all situations
• Manage paperwork, diaries, meetings, presentations, and phones more effectively

Who is this Course for?

This course is suitable to anyone who works as office personnel as it will help them become more confident and effective at organising their work and their office to achieve maximum out-put with minimal stress. Further, this is suitable to a wide range of professional, but will greatly benefit:

• Administration Assistants
• Personal Assistants
• Secretaries
• Supervisors/Team Leaders
• Office Managers
• Any individual working in the office support field

How will this be Presented?

The course will be interactive and practical with learning methods to suit every kind of learning preference. There will be activities in groups and pairs as well as individual exercises and everyone will get an opportunity to discuss their work challenges in a supportive environment. There will also be opportunity to practice assertive communication skills through role play and to present a presentation towards the end of the week.

• AZTech Certificate of Completion for delegates who attend and complete the training course