What our Delegates Say

Thank you. Today we got to do the template and example using the procedure and steps involved. Very educative – policies – process – guides standard procedure and instructor. Excellence presenter who shared valuable experience related to subject matter. Hotel had excellent service during breaks.

Valuable tips on what to work out for when writing procedures and what to avoid. The course was satisfactory. Met my needs and comes highly recommended.

Today I have a different view in life, to learn about other examples not just a training institute.The hotel example. Thank you. We got to do the template and example using the procedure and steps involved. Very educative – policies – process – guides standard procedure and instructor. Thank you very much Ken, you have a beautiful sense of humor – makes us laugh.

The presenter understand us and has in depth knowledge of the topic and he chose the most appropriate examples to demonstrate it.