Home » Courses » Management & Leadership » Stakeholder Relationship Management Course
5 Days
Training
Date Venue Fees(USD) Book your seat
22 - 26 Mar 2020 Dubai - UAE $5,950 Book Now
07 - 11 Sep 2020 London - UK $5,950 Book Now

Why Choose this Course?

Would you like to improve your ability to communicate, collaborate and engage with multiple stakeholders? 

This highly interactive AZTech training course will introduce research and engagement skills to manage complex, challenging and difficult relationship such as negotiation, influencing, conciliation, convincing, compromising, concession and persuading the internal and external stakeholders such as client, contractors, consultants, vendors, cross functional teams are essential and critical for successful project and business as usual execution. It is a relationship game when it comes to engaging stakeholders from various cross functional layers of the organisation.

This popular AZTech training course will support you to develop practices and techniques to manage this pressure proactively, allowing you to meet deadlines and deliver against your objectives. You will also develop skills in working well with others to ensure success.

This training course will feature:

  • Building effective and constructive rapport and connection with various layers of stakeholders
  • Successful and meaningful communication when engaging teams of stakeholders
  • SMART negotiation for effective working relationship with all stakeholders
  • Positive energy to encourage positive work ethics
  • Navigating workplace challenges seamlessly and flawlessly

What are the Goals?

By the end of this training course, participants will be able to:

  • Enhance and improve cross-functional relationship and build rapport, as well as manage stakeholders’ expectations and gain their buying in 
  • Negotiate, influence, conciliate, convince, compromise, concede and persuade the internal and external stakeholders with divergent interests
  • Identify, plan and execute Good, Best and Right Communication strategy to the internal and external Stakeholders
  • Navigate the organisational politics to manage and resolve conflicts due to competing priorities, needs and demands
  • Track Stakeholders expectations achievement through effective status monitoring, control, reporting and meaningful progress meetings

Who is this Training Course for?

This AZTech training course is suitable to a wide range of professionals but will greatly benefit:

  • Professionals who wants to learn techniques to work with other colleagues
  • Team leaders, supervisors, section heads and managers
  • Professionals who have an interest in a management position
  • Project, purchasing, finance & production officers and personnel
  • Technical professionals including those in Maintenance, Engineering & Production
  • Secretaries, clerks, administrative and support staff

How will this Training Course be Presented?

This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes individual and group activities, role-plays, small-group activities, short videos, and case studies. Enjoyable but learning based activities will be offered to the participants. This is a very practical course with many team and individual activities.

The Course Content

Day One: Introduction to Stakeholder Relationship Management

  • Introduction to Stakeholder Management
  • Key Stakeholder management definitions
  • Identifying your Stakeholders likely needs and developing ongoing business relationships
  • Stakeholder analysis
  • The 3-step approach to effective Stakeholder Management
  • Anticipating your Stakeholder

 

Day Two: Understanding the Psychology of Communication with Stakeholders

  • Understanding the psychology of communication
  • The Barriers to Effective Communication and how to remove these barriers
  • Empathetic listening
  • Questioning skills
  • The Emotional Intelligence (EI) skills needed for Management
  • Adopting a win-win approach

 

Day Three: Core Skills for Stakeholder Management

  • Managing Stakeholders successfully
  • Practical people engagement with senior stakeholder
  • The power of empathy in creating positive relationships
  • Running effective Stakeholder meetings
  • The psychology of influence
  • Influencing Skills for improved rapport and understanding

 

Day Four: Negotiation Techniques and Practice for Improved Results

  • Coleman Raider “Bare-Bones” model
  • Negotiating styles assessment
  • Create the ideal BATNA
  • Introduction to reframing techniques
  • Cultural differences that affect negotiation
  • Negotiating styles, tactics and overcoming deadlock

 

Day Five: Dealing with Others - Conflict Management

  • The nature of workplace conflict
  • Resources for responding to conflict
  • Mediation as ADR
  • Recognizing and overcoming false consensus in groups
  • Groupthink
  • Personal action planning

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the training course

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.



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