An intensive professional development training course on
Managing & Measuring Training
to Assess & Improve Employee Engagement
We currently have no scheduled sessions for this course. If you are interested in running this course, please contact our Training Department at info@aztechtraining.com
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Why Choose this Training Course?
The Structure
This comprehensive training course in London consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day courses.
Module 1 - Improving Productivity & Employee Engagement through Effective Frontline Leadership
Module 2 - Managing & Measuring Training
The Course Content
Module 1: Improving Productivity & Employee Engagement through Effective Frontline Leadership
Day One: Employee Engagement and Business Success
- What is employment engagement? A model for practice
- The business case for engagement. How employee engagement impacts business success
- Do you know how engaged your people are right now? Analysis and Measurement
- The impact of front line leadership on Engagement, Productivity and Commitment - Current research and implications
- What do engaging leaders actually do? Dimension of front line managerial Leadership
- What style of leadership does my role demand? How does this contribute or inhibit engagement?
Day Two: “Front Line Leadership” to capture “Hearts and Minds”
- How good are your front line skills that build engagement? - review and application
- Personality and management/leadership style - psychometric assessment and review
- Authentic leadership to inspire your people to exceed performance expectations
- The shadow of the leader - impact and influence
- Emotional Intelligence and its role in Engagement - steps to better performance
- Creating the inspirational vision - the key elements of alignment
Day Three: Aligning Performance to Create Trust & Engagement
- The power of collective wisdom
- Team purpose - Performance Management, KPI’s and MBO’s
- The importance of behaviours - building a team charter
- Building meaning for employees - The case for continuous improvement
- How productive am I? How productive is my team? Performance audits, reviews and implications
- Evaluating potential and performance - The Grid for Talent Management review implications actions
Day Four: Harnessing Potential to Create Engagement: Motivation, Commitment and Competence
- Task and Job Allocation - right player right position
- Improving Team Dynamics - Identifying Both Positive and Negative Group Behaviour Roles
- Successful Delegation - the achieving results through the efforts of others
- Motivating your People - core skills and practical steps
- Enhancing productivity and alignment by balancing positive and negative interactions
- Dealing with Poor Performance - Coaching for team and individual performance issues
Day Five: Creating a Culture of Engagement through Generous “Front Line” Leadership
- Core essential for generous front line leadership
- The front tine leadership challenge - Creating a culture of connection
- Action planning against the Employee engagement model
- When engagement goes too far - pitfalls of an overdone strength
- Balancing pressure with performance
- Review of week and closure
Module 2: Managing & Measuring Training
Day Six: The Strategic Role of Training in Organisational Development
- Strategic organisational development training and planning
- Business strategy: the need for long-term planning for future skills and competences
- Aligning training and development to meet business objectives
- Evaluation models of training and development interventions
- Defining the levels of evaluation for ROI
Day Seven: Defining Training and Outcome Metrics
- Training Needs Analysis (TNA): methods and principles
- Internal v external provision: benefits and problems
- Optimising training and development interventions
- Defining the measurement metrics: objective and outcome criteria
- Contractual considerations: external providers, terms and conditions
- Training standards: ISO ISO29990:2010; ISO 9000; IiP
Day Eight: Financial Planning and Business Investment
- Financial planning, measurement and forecasting
- Training budget planning and formulation: factors and structure
- Understanding Cost / Benefit Analysis impact
- Resource and extrinsic factoring: locations, currency differences, labour costs
- Controlling the projected expenditure process: analysis and reporting systems
Day Nine: Measuring and Controlling the ROI
- Measuring ROI: methods and models
- What to measure: defining the measurement parameters
- Measuring intangible impacts: behavioural, cultural
- Utilising key stakeholders and line management in ROI measurement and control
- Reporting and controlling the ROI: business intelligence
Day Ten: Creating the Business Case for ROI and Investment
- Defining communication methods and channels
- Preparing the data and metrics
- Structuring the Business Case for ROI and training investment
- Presenting the Business Case to key stakeholders
- Summary
The Certificate
- AZTech Certificate of Completion for delegates who attend and complete the training course
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