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Upcoming Sessions

Duration
10 Days
Date Venue Fees(USD) Book your seat
02 - 13 Sep 2018 Dubai - UAE $9,700 Book Now

The Structure

This comprehensive training course consists of two modules which can be booked as a 10-Day Training event, or as individual, 5-Day training courses.

Module 1 - Leadership & Decision-Making in Crisis & Emergency Situations

Module 2 - Leading with Ethics and Compliance

The Course Content

Module 1: Leadership & Decision-Making in Crisis & Emergency Situations

Day One: Psychology and Dynamics of Crises and Emergencies

  • The nature of crises and emergencies
  • Individual psychology under crisis and emergency conditions
  • Collective psychology under crisis and emergency conditions
  • Evolution and dynamics of crises and emergencies
  • Crises and emergencies don’t just work 8 hour days
  • Tasks of leaders before, during, and after a crisis or emergency

 

Day Two: Rational Decision-Making in Crises and Emergencies

  • Instinct, intuition, and reason
  • Rational decision-making processes
  • Individual and collective decision-making
  • Delegation through mission-based leadership
  • Nested hierarchical planning and operations

 

Day Three: Leading Teams and Organizations

  • Organizational and public responsibilities of leaders in crises and emergencies
  • Crisis/emergency management organization
  • Creating effective and efficient teams through rapid teambuilding
  • Creating effective and efficient interagency cooperation and collaboration
  • Organizational and team dynamics: morale, cohesion, mood, and unity of purpose
  • Principles of operational command and leadership

 

Day Four: Solving the Problem: Managing the Crisis or Emergency

  • Seeking cause and effect to solve the problem, not to attribute blame or responsibility
  • Creating and running a crisis/emergency command centre
  • Elements of risk management: prevention, response, containment, and recovery
  • Principles of business continuity and crisis operations
  • Information gathering and situational awareness
  • Operational rhythm, routines, and information management

 

Day Five: Ethical Factors in Crisis and Emergency Leadership

  • Caring for subordinates and their families
  • The leader's self-care
  • Responsibilities to authorities, the public and/or victims
  • Managing and leveraging the media
  • After-action review and lessons learned processes
  • Preparing for the next crisis or emergency

 

Module 2: Leading with Ethics and Compliance

Day Six: Courage and Leadership

  • Courage & self-knowledge
  • Behaviour, values and beliefs
  • Leadership styles
  • Limiting thoughts & behaviours
  • Turning ideas into action
  • Putting yourself on the line

 

Day Seven: Displaying Ethical Leadership Behaviours

  • Emotions & emotional intelligence
  • Building rapport
  • Affective contagion
  • Developing others as leaders
  • Influence, authority & power
  • Building trust within and beyond the team

 

Day Eight: Ethical Objectivity

  • Ethical business and ethical investment
  • Examples of unethical behaviours, activities, policies, etc.
  • Ethics and public opinion
  • Different personalities see ethical organisations in different ways
  • Organisational outcomes and benefits from ethical leadership
  • Stakeholders and ethical organisations

 

Day Nine: The Challenges of Ethical Leadership & Compliance

  • Dealing with ethical dilemmas
  • Ethics and leadership
  • Guide to ethical decision-making
  • Benchmarking best practice
  • Compliance integrity check-up
  • The Baldrige Award – Performance Excellence

 

Day Ten: Compliance, Governance & Social Responsibilities

  • The benefits to individual and organisation success
  • Employing governance systems
  • Going beyond mandated performance levels
  • Resources for activities that relate to corporate citizenship
  • Employees support of professional and community organisations
  • Corporate citizenship and organisational image

The Certificates

Upcoming Related Courses


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Aztech Training & Consultancy
AZTech Training & Consultancy
P.O. Box: 74716 Dubai,
United Arab Emirates

Toll Free: 800-AZTECH (800 298324)
Tel: +971 4 427 5400
Fax: +971 4 427 5401
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