Home » Courses » Management & Leadership » Advanced Communication & Problem Solving

Upcoming Sessions

Duration
10 Days
Date Venue Fees(USD) Book your seat
03 - 14 Sep 2018 Copenhagen - Denmark $9,900 Book Now
19 - 30 Nov 2018 London - UK $9,900 Book Now

Why Choose this Training Course?

This highly interactive training course will look into the tried and trusted management processes, procedures and methodology used by many companies to build productive and cohesive units whilst establishing strong working relationships.  It will explore: behaviour; communication; leadership styles; problem identification to solution generation; evaluating creative techniques; how to challenge more ‘outcomes thinking’.

Excellent communication is essential for the creation of a highly effective and productive organisation; building rapport with people develops trust, openness and meaningful relationships. Decision making and problem solving represent the most important of all managerial and leadership activities; making timely, well-considered and informed decisions, will lead your team and organisation to deserved success.

This AZTech training course will feature:

  • The psychology of personality and how this influences the solutions we select ensuring greater understanding of the behavioural traits of yourself and others
  • The application of whole brain thinking to the problem solving process in order to balance the logical and creative dimensions of problem solving
  • Assessing personal creativity and challenge the mental blocks that limit our thinking
  • Practical solutions to work related issues through Neuro Linguistic Programming, Emotional Intelligence and psychometric profiling
  • Advanced communication and motivation models essential to modern day business units that will greatly enhanced leadership skills

 

The Structure

This comprehensive training course consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day training courses.

Module 1 - Advanced Communication & Interpersonal Skills

Module 2 - Advanced Problem Solving & Decision Making

 

What are the Goals?

By the end of this AZTech training course, participants will be able to:

  • Determine pragmatic methods for effective problem solving
  • Appreciate the impact of personality on creativity, decision making & problem solving process
  • Develop strategies for creating a positive work environment
  • Recognise differing behavioural styles & learn to adapt to build lasting rapport
  • Understand your key roles in encouraging & developing your staff thru the power of personal motivation & effective communication

 

Who is this Training Course for?

This AZTech training course is suitable to a wide range of professionals or anyone wishing to improve their communication, interpersonal, problem solving and decision-making skills. It will greatly benefit:

  • Leaders who seek to challenge the culture of their organisation and ignite innovation
  • Team leaders interested in further developing their management skills and building collaborative practice
  • Professionals wanting to further develop their management and leadership techniques
  • Organisational leaders who make key business decisions
  • New members of the management teams & anyone wishing to improve their communication, interpersonal, problem solving and decision making skills
  • Those being developed for promotion or those who can disseminate newly learned skills within the workplace
  • Those who want to be able to build lasting rapport with those around them

 

How will this Training Course be Presented?

This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. Lectures and discussions are either preceded or followed by powerful individual or group exercises designed to replicate real work based situations. This course uses the cutting edge skills of NLP and Emotional Intelligence and psychometric testing.

 

The Course Content

Module 1: Advanced Communication & Interpersonal Skills

Day One: How to Build Lasting Rapport

  • The art of building lasting rapport
  • How to identify behavioural traits and react to them
  • How to modify your own behaviour to match other’s
  • Sharpen your senses to the signals others are sending you
  • Connect with colleagues and clients at a level that creates deeper trust and commitment
  • Read body language in order to understand how others are thinking and responding to you

 

Day Two: Self-Awareness: How to Gain a Greater Understanding of Yourself

  • Key concepts of NLP and Emotional Intelligence
  • Connecting your feelings for greater self awareness
  • Eliciting emotions
  • Noticing your unconscious messages and following your intuitions
  • Self-talk  and what it means
  • Internal and external referencing
 

Day Three: Crystal Clear Communication

  • Powerful listening and questioning techniques
  • Thinking and language patterns
  • Sub-modalities
  • Perceptual positions
  • Climates of trust
  • Well formed outcomes
 

Day Four: Empathy: The Ability to Understand Situations from Another’s Perspective

  • Review how to sharpen your senses to the signals others are sending you
  • Communicating first impressions - the secrets of body language
  • How we communicate
  • Filters to communication
  • Learning Styles
  • Modelling: how others do things

 

Day Five: Motivation: How to get the most from Yourself and Other

  • Logical levels of change
  • The importance of values in motivation
  • Eliciting values for yourself and your organisation
  • Setting goals that motivate
  • Creating a positive future for your organisation
  • Testing your well-formed outcomes

 

Module 2: Advanced Problem Solving & Decision Making

Day Six: The Psychology of Problem Solving and Decision Making

  • Introduction: Why study problem solving and decision making
  • A synopsis of psychological thought
  • Values, Problem Solving and Bias in Decision Making
  • Psychological type and Lateral Thinking for Problem Solving
  • Psychometric assessment on your problem solving preferences
  • Using a team approach to encourage structured and lateral thinking

 

Day Seven: Problem Solving, the Cognitive Process and Whole Brain Thinking

  • Problem solving: the highest order cognitive process
  • Split brain theory to make informed and balanced decisions
  • Developing openness to new ideas in making decisions
  • The model of creative problem solving
  • Lessons in facing the unexpected events
  • Decision Making and the Management of Change

 

Day Eight: Creating Continuous Improvement in the Workplace

  • Encouraging creative problem solving for continuous improvement
  • Appreciative Enquiry and a focus on positive dialogues
  • Solution focus methodology: a radical transformational approach to solving problems
  • Diagnostic tools for organisational improvement
  • Using techniques to innovate and improve process and product
  • The Disney Creative Thinking Strategy

 

Day Nine: Building Creative Capability in Self and Removing Mental Block

  • How creative am I’? Challenging self-imposed assumptions
  • Thinking outside the box and ‘Imagineering’: current examples from technology
  • Curiosita’: using the multiple intelligences of Leonardo da Vinci
  • A model for organisational innovation
  • Organisational culture and its influence on the creative organisation
  • Creative leadership in times of crisis: the role of emotional intelligence in decision making

 

Day Ten: The Creative Leader in the Innovative Organisation

  • Leadership style and decision making activities
  • Enhancing Serendipity
  • Ensuring alignment with corporate mission
  • Assessing creativity in your organisation
  • Creating "innovation champions" as a strategy for fostering change
  • Developing a personal action plan for the workplace and assessment guidance

 

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the training course

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Aztech Training & Consultancy
AZTech Training & Consultancy
P.O. Box: 74716 Dubai,
United Arab Emirates

Toll Free: 800-AZTECH (800 298324)
Tel: +971 4 427 5400
Fax: +971 4 427 5401
Email: info@aztechtraining.com