Why Choose this Training Course?
Administrative professionals are highly valued for their ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy. Organising all the pieces and parts of your professional life – from work spaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes.
This interactive training course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mind-set, confidence and calmness to manage yourself, your work and your working relationships.
This AZTech training course will feature:
- Managing your time more effectively for increased productivity
- Understanding the secrets and pitfalls of effective communication
- Building an effective working partnership with your boss
- Managing your emotions, stress and motivation levels
- Essential skills for organizing any project, meeting or event
What are the Goals?
By the end of this AZTech training course participants will be able to:
- Work smarter and leverage their time to get things done quicker
- Set and achieve short and long term goals
- Communicate confidently and clearly at all levels
- Present themselves professionally in meetings and presentations
- Organise themselves, their office, and their executives more effectively
Who is this Training Course for?
This AZTech training course is suitable for a wide range of professionals but will greatly benefit:
- Office Managers or Coordinators
- Executive Secretaries
- Administrative Assistants
- Administrative Managers
- Executive Assistants
How will this Training Course be Presented?
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes, group and individual exercises, case studies, role-plays, videos, and discussions - along with formal inputs.
The Course Content
Day One: Mastering your Workload
- What is your personal and work vision?
- Managing your day to achieve maximum results
- Organising personal work priorities and goal setting
- Organising your desk for maximum efficiency
- Setting up administrative systems and procedures that work
- Time Management secrets to adopt and time wasters to avoid
Day Two: Essential Communication Skills
- Common communication styles
- How to be an assertive communicator
- How to set boundaries without saying "no"
- Dealing with difficult personalities and situations
- Confident body language and voice usage
Day Three: Working with your Boss and your Team
- Developing a strategic partnership with your boss
- Keeping on top of calendars, appointments and schedules
- Making travel and accommodation arrangements
- How to prepare for taking leave
- Organising, attending and minuting meetings
- Managing conflict & learning to listen
Day Four: Professionalism in the Workplace
- Handling the Phone Professionally
- Business Etiquette Essentials
- Writing friendly and professional emails
- Social media and technology savviness
- Event planning
- Making presentations
Day Five: Self and Stress Management
- How to create the success mind set
- How to remain motivated and passionate about work
- Handling stress and pressure and anger at work
- Work life balance – how to achieve it.
- Taking care of yourself
- Creating a comfortable and healthy work environment
The Certificate
- AZTech Certificate of Completion for delegates who attend and complete the training course
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In Partnership With
© 2019. Material published by AZTech shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
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